Important Alert for Hydro One Customers

Hydro One has recently updated their guidelines for bill payments through online banking, requiring all customers to use a 12-digit account number when paying online. Any customers using a 10-digit account number will no longer be able to make a Hydro One payment.

In order to prevent failed or lost payments, Luminus has removed Hydro One as a payee for all affected Member-Owners.

To restore payments to Hydro One, you will simply need to re-add them as a payee using your 12-digit account number as shown on your bill.

How To restore payments to Hydro One
  1. Under the LOGIN TO ONLINE BANKING, select your branch, enter your Member Number, and enter your Personal Access Code (PAC).
  2. Click on LOGIN.
  3. Click on the PAYMENTS tab on the left.
  4. Select the ACCOUNT you want to pay from and select the bills you wish to pay.
  5. Enter your 12-digit Hydro One account number and select ADD PAYEE.
You can find your Hydro One account number on the top right of your Hydro One statement as highlighted below:
Sample Hydro One Bill
If you have any questions or concerns, you can get in touch with us by phone at 416.366.5534, by email at or by visiting one of our branches.