About Us

The Story of Luminus Financial

While Luminus Financial is a comparably new brand within the Canadian credit and financial services sector, its origins date back to 1951.

Founded by a group of Toronto Star employees, Starnews Credit Union was dedicated to providing personal banking products and services that members weren't able to get at the larger banks. It was our first step in creating a financial services provider that focused on members' needs first, and one that has carried us forward for nearly 70 years.

In 2010, Starnews was granted status as an open bond credit union, allowing it to amalgamate with four other like-minded credit unions who wanted to serve any individual, business or organization in Ontario. The following year, Luminus Financial was born with a mission to help its members achieve their financial goals while supporting the communities it served with a clearly better banking experience.

In 2017, Luminus merged with Victory Community Credit Union and together we now serve close to 5,500 members, with two locations across the GTA and with assets of close to $200 million.

Luminus Financial Hub – A Different Banking Experience

In July 2015, Luminus Financial built a new branch that offers a "one-stop shop" for financial solutions, all the while demonstrating our commitment to providing more member-oriented services. We named this new branch - the Financial Hub. Unlike a traditional bank, the Financial Hub aims to provide a boutique banking experience to our member-owners and anyone that visits.

The hub is designed to foster an environment where member-owners can interact with the staff of Luminus and improve their understanding of their personal or business financial status. Member-owners no longer need to wait in line, instead, our Member Relations Officers will come to you while you enjoy free WiFi, a complimentary beverage – or just sit down and chat with us!

At the Financial Hub, member-owners will not only have access to a full service financial institution, but they will also receive the best currency exchange rates from Interchange Financial and wealth management services from CWP (licensed investment partner, an affiliate of Sun Life Financial).

Click here to read more ways we provide clearly better banking without extra work from you.

Corporate Profile

At Luminus Financial, our goal is to provide our members with financial services at the least possible cost. We return profits to members in the form of bonus interest on deposits and interest rebates on loans and mortgages.

Vision Statement:
To be our members' first choice for financial products, services and advice.

Mission Statement:
We are committed to helping our members achieve their financial goals; encouraging and facilitating the development of our team; supporting our communities.

Values Statement:
Luminus Financial is Adaptable, Responsive, Committed, and Co-operative (ARCC)

Adaptable:

  • We will expand opportunities by recognizing and responding to changes
  • We will position products and services to attract the family unit
  • We will embrace and be open to competitive trends

Responsive:

  • We will treat everyone with respect and fairness
  • We will be responsive and sensitive to the diverse needs of our members
  • We will embrace and be open to changes that will keep us competitive
  • We will develop products and services for members and their families

Committed:

  • We are committed to service excellence
  • We will encourage a team environment committed to open and honest communication at all levels to provide better service to our members
  • We will be committed to bringing financial awareness and understanding to members so they may be financially independent

Co-operative:

  • We will operate in accordance with co-operative principles:
    • Voluntary and Open Membership
    • Democratic Member Control
    • Member Economic Participation
    • Autonomy and Independence
    • Education, Training and Information
    • Co-operation among Co-operatives
    • Concern for Community
  • We will recognize our social responsibilities within our environment and community

Our Promise to our Members

As a member-owner of Luminus Financial, you have our commitment to live up to our promise of a clearly better banking experience.

We will:

    1. Listen to you.
    2. Respond with your financial best interests as our priority.
    3. Offer a full range of competitive financial products and services.
    4. Treat you as the owner of our institution – because you are.
    5. Share our profits with you.
    6. Exemplify all Credit Union principles.
    7. Make you glad to be a member, always.
     

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